FAQs
- How do I submit a post-travel complaint or feedback?
- Sunwing mobile app terms and conditions
- Is data charged while using the Sunwing mobile app?
- Is Wi-Fi required to use the app?
- Is there a cost to download the app?
- How do I register a booking in the app?
- How can I make free calls in the app?
- What are the benefits of downloading the Sunwing app?
- I have travel vouchers from a previous booking that are about to expire. Can I request an extension?
- In the event of a complaint or illness or incident at a Sunwing resort, what steps does the company take to investigate the situation?
- What can my Destination Representative help me with?
- Where can I find the most up to date information on the Zika virus?
- I am booked to travel to Bahamas and I am now hearing about the recent travel health notice issued by Public Health Canada for the Zika virus in this destination? What options do I have if I no longer want to travel?
- I am booked to travel to Florida and I am now hearing media reports of an increase in reported Zika cases in the Miami area. I did not purchase the Sunwing Worry-Free Cancellation Waiver or trip cancellation insurance. What options do I have if I no long
- In case of a medical issue prior to travel, does Sunwing offer cancellation protection?
- What documentation do I require for travel?
- I booked the Sunwing Premium Package but never received my vouchers. Where are they?
- Where do I find my tickets?
- If I find a better price elsewhere, will Sunwing match it?
- How does Sunwing determine its pricing?
- Before I choose a destination, how can I find out if my passport is valid to enter that country?
- Are special requests guaranteed?
- How do I book a group vacation?
- Why isn't my closest airport featured in your promotions?
- Why do I not receive an immediate answer to a flight delay question?
- Why is my flight delayed?
- Where can I find more information about Sunwing Airlines?
- How do I make a connecting flight reservation?
- From which airports in Atlantic Canada do your vacation trips depart?
- From which airports in the Prairies do your vacation trips depart? (ie: Saskatchewan and Manitoba)