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Passenger Care

Passenger Care Effective for flight departures December 15, 2019 onwards

Passenger Care

  • Canada’s new air regulations state I am entitled to compensation for flight disruptions; how do I make a claim?
  • I need more information about my rights as an air traveller. Where do I go for information?
  • If I purchase a seat on another carrier as a result of a delay with Sunwing, will you refund me the cost that ticket?
  • Do I have to pay for seat selection if I want to sit with my children who are under the age of 14?
  • I travelled with my children under the age of 14 but we were not seated together. Am I entitled to compensation?
  • The airline I travelled with denied my claim for compensation. I don’t agree with the decision. What is my next course of action?
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