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  2. Getting Ready For Your Trip

Getting Ready For Your Trip

General Updates

  • Is data charged while using the Sunwing mobile app?
  • Is Wi-Fi required to use the app?
  • Is there a cost to download the app?
  • How do I register a booking in the app?
  • I have travel vouchers from a previous booking that are about to expire. Can I request an extension?
  • In the event of a complaint or illness or incident at a Sunwing resort, what steps does the company take to investigate the situation?
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Baggage Allowance & Excess Baggage

  • What is my airline’s baggage allowance policy?
  • What are the fees associated with overweight baggage?
  • Does an infant have a baggage allowance?

Carry-Ons & Special Items

  • Can I bring electronic cigarettes in my carry-on?
  • Does Sunwing allow a wedding dress as carry-on?
  • Is my laptop part of my carry-on allowance of 5 kg?
  • What personal items am I allowed to bring on board my flight?
  • Are there any restrictions to the size and weight of my carry-on baggage?

Duty Free Purchases

  • Can I pre-purchase duty free items?

Money & Currency

  • What currency is used in my holiday destination?
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