Getting Ready For Your Trip

General Updates

• Is data charged while using the Sunwing mobile app?
• Is Wi-Fi required to use the app?
• Is there a cost to download the app?
• How do I register a booking in the app?
• I have travel vouchers from a previous booking that are about to expire. Can I request an extension?
• In the event of a complaint or illness or incident at a Sunwing resort, what steps does the company take to investigate the situation?

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Baggage Allowance & Excess Baggage

• What is my airline’s baggage allowance policy?
• What are the fees associated with overweight baggage?
• Does an infant have a baggage allowance?

Carry-Ons & Special Items

• Can I bring electronic cigarettes in my carry-on?
• Does Sunwing allow a wedding dress as carry-on?
• Is my laptop part of my carry-on allowance of 5 kg?
• What personal items am I allowed to bring on board my flight?
• Are there any restrictions to the size and weight of my carry-on baggage?

Duty Free Purchases

• Can I pre-purchase duty free items?

Money & Currency

• What currency is used in my holiday destination?