Where can I find out more about COVID-19?
Customers are encouraged to consult the destination page on www.travel.gc.ca for the latest travel advice – the Public Health Agency of Canada (PHAC) will continue to adapt advice for travellers based on the latest science available. They should also register with the Government of Canada at www.travel.ca/register prior to travel.
What is the future travel credit process and how does it work?
We’ve made the travel credit process quite simple for our customers to redeem. When you are ready to rebook your vacation, your previous booking number is the key to your credit. You will only need to answer security questions to access and apply this credit to your new booking. If you do not use the full amount, it will remain as a credit on file and can be used at a later date. Travel credits may be used for travel up to September 20, 2026.
What is the value of my future travel credit and what can it be used towards?
The future travel credit will be the full amount you paid for your original booking. You may check the amount of your credit online through My Booking Portal by clicking the COVID19 Credit Balance Checker link. Future travel credits can be applied towards any Sunwing Vacation package in any destination, including air only, land only and ancillary products.
Can my future travel credit be used to make purchases on board the aircraft or in destination?
No, purchases can only be made using your future travel credit pre-travel. However, you can use your future travel credit to pre-order your meal, pre-purchase baggage and book an excursion before travelling using My Booking Portal.
Are future travel credits transferrable?
Individual future travel credits are not transferable and must be used by the original purchaser.
I was originally booked on a cruise and received a future cruise credit – can this be redeemed for any travel?
Yes, your future credit can be used for any cruise, package, hotel and destination that Sunwing offers up until September 30, 2026.
Do I have to use my future travel credit at the same hotel and destination?
Individual future travel credits can be used for any hotel or destination that Sunwing offers.
What happens if I don’t use the full amount of my future travel credit?
Any remaining balance from your future travel credit will remain on file up to September 30, 2026. After the expiry date, any unused amount will be forfeited.
What happens if the amount of my new vacation is greater than the amount of my future travel credit?
If the cost of your new vacation is greater than the amount of your future travel credit, the difference will be due at final payment.
Can I use my future travel credit to make a deposit?
Yes, future travel credits can be used towards non-refundable deposits on future bookings.
Can my future travel credit be used towards a group booking?
Yes, individual future travel credits can be used towards the purchase of a group booking.
Does Sunwing offer any insurance to cover me during my vacation?
Yes, your Sunwing vacation package (excluding cruise packages) or air-only booking now includes complimentary COVID-19 Coverage when you book your all-inclusive vacation or Sunwing flight between February 1, 2021 – October 15, 2021; for travel between February 1, 2021 – October 31, 2021. COVID-19 emergency medical insurance for all bookings made from February 1, 2021, onward includes coverage for medical expenses and hospitalization related to COVID-19 conditions and no longer covers any quarantine or self-isolation costs while in the destination. For more information and full details visit our COVID-19 Emergency Medical Certificate of Insurance page.
What changes are being made to the requirements for temperature screening of travellers?
Effective July 6, 2021, Transport Canada eliminated the requirement for airlines to perform pre-departure temperature screening of international air passengers coming to Canada given the other strong public health measures for inbound travellers (e.g. valid pre-departure COVID-19 molecular test and wearing of face masks). Effective August 9, 2021, Transport Canada also removed the requirement for the Canadian Air Transport Security Authority (CATSA) to perform pre-board temperature screening of passengers on all domestic flights and international departures.
Am I required to wear a face mask while travelling or is it optional?
Regardless of vaccination status, all travellers are still required to wear a non-medical face mask throughout their entire travel journey except for brief periods (not exceeding 15 minutes) while eating, drinking or taking oral medication, or unless otherwise exempt.
Do I still need to wear a face mask on board an aircraft?
Yes. All travellers, even those who are fully vaccinated, are still required to wear a face mask throughout the airport and while on board their flight except for brief periods while eating, drinking or taking oral medication, or unless otherwise exempt. Failure to comply with the Interim Order Respecting Certain Requirements for Civil Aviation Due to COVID-19 could result in a fine of up to $5,000.
The country you are visiting may also require that you wear a face mask on arrival at their airport, as well as in public spaces, including at your hotel. Please ensure you are familiar with the restrictions imposed by the local authorities at your destination and at your hotel before travelling.
Why is Transport Canada still requiring the wearing of masks in airports and on board flights to, from and within Canada, while some provinces are removing this requirement?
Although the epidemiological situation is improving domestically, in general public health authorities continue to recommend the wearing of a non-medical face mask to protect others around us from the spread of COVID-19, especially in situations where physical distancing is hard to maintain (such as seated on an aircraft, customs hall or during a physical screening process).
I’m not showing any symptoms of COVID-19. Do I still have to wear a face mask?
Yes, everyone travelling through Canadian airports must wear a non-medical face mask regardless of whether or not they’ve been exposed to or recovered from COVID-19. Not wearing a mask could result in a financial penalty of up to $5,000.00.
Can I purchase a face mask at the airport?
No, you must arrive at the airport with a non-medical mask already in your possession. Most airport stores are currently closed due to provincial and federal regulations and those stores that remain open have extremely limited stock.
What is considered an acceptable form of a non-medical face mask?
We recommend following the Government of Canada website around non-medical masks.
Removable masks / face coverings SHOULD:
Removable masks / face coverings SHOULD NOT:
ü Be made of at least 3 layers*: 2 layers should be made of tightly woven fabric (such as cotton or linen) and between these layers should be a layer of a filter-type fabric
ü Cover the mouth, nose and chin completely and comfortably (without big gaps)
ü Allow for easy breathing
ü Fit securely to the head with ties or ear loops (masks covering a person’s beard or secured around a headwear (e.g. turban) are also considered acceptable)
ü Be comfortable and not require frequent adjustments
ü Be changed as soon as possible if damp or dirty
ü Maintain its shape after machine washing and drying
x Be placed on children younger than 2 years old
x Be placed on anyone who is unconscious
x Be placed on anyone unable to remove them without assistance
x Be placed on anyone with a medical certificate indicating they should not wear a mask
x Be made exclusively of plastic sheeting, lace or mesh, or materials that easily fall apart (e.g., tissues)
x Be shared with others
x Impair vision or interfere with tasks
Is there anything I need to do before I head out on my vacation?
With travel requirements changing rapidly as a result of COVID-19, it is your responsibility to regularly check the restrictions put in place by the border authorities of the country you are planning to visit as well as the Government of Canada website at www.travel.gc.ca/travelling/advisories. This includes travel restrictions and self-isolation plans as required under Canadian federal, provincial and territorial jurisdictions. Travellers may also be subject to health screenings prior to boarding. Sunwing will not be responsible for and will not assume any expense in the event that you are refused entry into your country of destination or denied travel on your return flight due to these restrictions.
Some countries also have mandatory health forms that must be filled out electronically before departure. Certain destinations may require travellers to quarantine upon arrival (unless exempt) and/or may require a negative result from a COVID-19 test. Ensure you are familiar with the restrictions imposed by the local authorities at your destination. For more information, please visit:
Costa Rica: https://salud.go.cr/
Dominican Republic: https://www.godominicanrepublic.com/newsroom/coronavirus/
Mexico: http://afac.hostingerapp.com/ and https://www.aicm.com.mx/pasajeros/tips-para-pasajeros-2/aviso-importante
Mexico (Spanish only): https://coronavirus.gob.mx/ and http://afac.hostingerapp.com/ (Traveller Entry Form)
Saint Lucia: https://www.stlucia.org/en/covid-19/
St Maarten: https://stmaartenupdates.com/
For all other countries, please visit IATA (https://www.iatatravelcentre.com/international-travel-document-news/1580226297.htm) for more information about your destination's entry requirements.
Requirements may change so please check the above websites regularly for the most up to date information.
While we make every effort to ensure the accuracy of this information, we assume no liability or responsibility for the completeness, accuracy or usefulness of the information. It is the user’s responsibility to validate the information using up-to-date official government guidelines and recommendations.
We also strongly recommend that travellers download the Sunwing mobile app. The app offers a wide range of helpful features including real-time updates, 24/7 support, exclusive offers, entertainment and more.
What do I need to do prior to boarding my flight to Canada?
Prior to boarding, all travellers 5 years of age and older must provide Sunwing with proof of a negative molecular COVID-19 test result taken within 72 hours of your scheduled departure time.
Persons who have previously contracted COVID-19 may continue to test positive for up to 180 days. travellers that previously had COVID-19 but have since recovered and are still testing positive must present the test result that had been administered at least 14 days but no more than 180 days prior to departure to be accepted. (i.e. the traveller will only be eligible to travel on day 15 following the date the test was administered).
A traveller who presents a positive COVID-19 test that was taken within the previous 14 calendar days from their scheduled departure will be denied boarding.
Travellers to Canada must also use the most up to date version of the ArriveCAN app or website to digitally submit their travel and contact information, 14-day travel history, quarantine plan, vaccination information, and COVID-19 symptom self-assessment. This must be completed before boarding their flight to Canada within 72 hours of their scheduled departure time.
What happens if I don’t get my PCR test result before my return flight to Canada?
You will be denied boarding if you don’t present a valid, negative PRC test result at the airport. If you are travelling with us as part of an all inclusive package, please contact your Sunwing representative via the Sunwing App who can assist with the booking of a new return flight and any additional accommodations. Alternatively, you can contact your travel agent directly to book a new flight or accommodations. Please note that all additional costs are the sole responsibility of the traveller.
What should I do if I test positive for COVID-19?
You must remain in destination and will not be permitted to travel to the airport or board your flight to Canada. If you are travelling with us as part of an all inclusive package, please contact your Sunwing representative via the Sunwing App, or contact your travel agent directly to book a new return flight once you have recovered and are no longer exhibiting any symptoms. Your Sunwing representative can also assist with booking accommodations, if needed. Please note that all additional costs are the sole responsibility of the traveller.
What COVID-19 tests are acceptable for entry into Canada?
Tests must be performed using a COVID-19 molecular test, such as a polymerase chain reaction (PCR) or Loop-mediated Isothermal Amplification (LAMP) test. The test result must also include the following information:
- Traveller’s name and date of birth or age
- Name and civic address of the laboratory/clinic/facility that administered the test
- The date on which the test was conducted (For negative tests – the test must have been administered within 72 hours of the scheduled departure time of the flight. For positive tests (travellers that previously had COVID-19 but have since recovered and are still testing positive) - the test must have been administered at least 14 days but no more than 180 days (i.e. the traveller will only be eligible to travel on day 15 following the date the test was administered);
- The method of molecular test conducted (e.g. PCR or RT-LAMP)
- The test result.
Information is available on travel.gc.ca about local COVID-19 testing facilities for certain destinations. Travellers must ensure that the COVID test results include all of the above-noted information.
What is the definition of a fully vaccinated passenger?
A fully vaccinated traveller arriving in Canada must have received the full series of a COVID-19 vaccine — or combination of vaccines — accepted by the Government of Canada, with the last dose administered at least 14 days prior to arrival in Canada. These vaccines do not need to be administered in Canada to qualify. Currently, those vaccines that are accepted are manufactured by Pfizer-BioNTech, Moderna, AstraZeneca/COVISHIELD, and Janssen (Johnson & Johnson). Travellers must provide proof of vaccination in English or French (or a certified translation, along with the original).
Do I need to quarantine when I arrive into Canada?
All non-exempt travellers entering Canada must quarantine for the mandatory 14 day quarantine period, unless the traveller is fully vaccinated. In the case of a fully vaccinated traveller, there is no requirement to quarantine. Unvaccinated dependent children under the age of 12 who enter Canada with their fully vaccinated parents or guardians will no longer have to complete a 14 day quarantine, but must follow strict public health measures and will still be subject to a COVID-19 test on arrival.
Do I need to take a COVID-19 test upon arrival into Canada?
Upon arrival in Canada, all unvaccinated or partially vaccinated travellers are required to undergo a molecular COVID-19 test (e.g., a PCR or RT-LAMP test) on day-1 and day-8 following their arrival.
Unvaccinated dependent children under the age of 12 who enter Canada with their fully vaccinated parents or guardians will no longer have to complete a 14-day quarantine but must follow strict public health measures and will still be subject to a COVID-19 test on arrival.
Travellers who meet the definition of fully vaccinated will not be required to undergo a day-1 test, unless they have been selected to do an arrival test on a randomized basis.
How can I check if I was seated close to someone on my flight who tested positive for COVID-19?
The Government of Canada lists the flights to and from Canada with confirmed cases on their website. To see if you may have been exposed to COVID-19 during your flight and for additional guidance, click here.
Am I required to purchase local health insurance for the country I am visiting?
Some countries do require you to purchase local health insurance upon arrival. With travel requirements changing rapidly as a result of COVID-19, it is your responsibility to regularly check the entry requirements put in place by the border authorities of the country you are planning to visit
Are there any travel restrictions within the country I am visiting?
Some countries have implemented local travel restrictions. Since changes are happening rapidly as a result of COVID-19, we strongly recommend that you check for any restrictions put in place by the authorities of the country you are planning to visit.
Are there any curfews in place within the country I am visiting?
Some countries have implemented curfew. With changes happening rapidly as a result of COVID-19, we strongly recommend that you check for any restrictions put in place by the authorities of the country you are planning to visit
What is my hotel doing to protect me against the COVID-19 virus?
The hotels and resorts that we partner with are working hard to implement changes to ensure the health and safety of both customers and employees. Please visit our Safe with Sunwing page for more details.
What about my local transfers? Have any extra precautions been put in place to protect me against the COVID-19 virus?
Our local representatives will greet you at the airport wearing face coverings. Sanitation procedures on board transfer vehicles have been updated to the highest safety standards and vehicles are thoroughly cleaned and disinfected after each journey. We have also reduced vehicle capacity to limit the number of people on board and promote social distancing. Please visit our Safe with Sunwing page for more details.
Will local excursions be operating in the destination I am visiting?
Yes, excursions will be available. Our local representatives have implemented new health and safety protocols for our excursion offerings to help you explore your destination with peace of mind and make the most of your getaway. Please visit our Safe with Sunwing page for more details.