You may submit a claim by mail. Please address to Sunwing Airlines Customer Relations, Flight Disruption Claims, 27 Fasken Drive, Toronto, Ontario M9W 1K6. We regret we do not have a phone-in process for issuing compensation or refunds.
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- Canada’s new air regulations state I am entitled to compensation for flight disruptions; how do I make a claim?
- I need more information about my rights as an air traveller. Where do I go for information?
- My flight was delayed but I did not fly with Sunwing Airlines. How do I make a claim?
- If I purchase a seat on another carrier as a result of a delay with Sunwing, will you refund me the cost that ticket?
- Am I entitled to free advanced seat selection if I travel with children under the age of 14?
- I travelled with my children under the age of 14 but we were not seated together. Am I entitled to compensation?
- I made a claim on your website and it was denied. I don’t agree with your decision. What is my next course of action?
- My flight was delayed, and I have been provided with two options, a cash refund or travel voucher. What are the terms and conditions if I accept a voucher?
- What is considered a flight delay within the airline’s control?
- Is there a deadline to claim flight delay compensation?