If you do feel ill during your holiday, we urge you to seek proper medical attention immediately so your condition can be properly diagnosed and treated. Your Sunwing representative will be happy to assist you in making these arrangements. As your provincial health care will not be accepted in other countries, we strongly advise that you purchase travel medical insurance so you are covered in the unfortunate event you or your loved one becomes ill.
If you have a concern regarding your safety or security during your stay, we recommend that you inform your representative as soon as possible so that they can take the necessary action to ensure that the matter is dealt with promptly and efficiently.
We receive customer survey results on a weekly basis which evaluate resorts and our experienced team of hotel experts escalate concerns should they see a deterioration in quality or service levels so these can be quickly rectified.
As we acknowledge and investigate customer concerns, we also track them by type and review regularly to catch irregularities and trends. If we had evidence that there were serious ongoing safety concerns at a resort, we would take the necessary actions to provide customers alternative options. All resorts also submit to regular audits by third party quality assurance testers, which allows us to review their procedures based on unbiased assessments.