Our Sunwing representatives are based locally and able to offer assistance and liaise with our suppliers to resolve any issues you may encounter during your stay. Their goal is to ensure your holiday an enjoyable one. Please contact them with any questions and bring concerns to their attention immediately. They can also be reached 24 hours a day, 7 days a week in case of an emergency.
When offered, it is very important to attend the welcome briefing which is held either in person or virtually within 24 hours of your arrival. This briefing contains vital information about your hotel’s services, restaurants, and other amenities. You will also receive cultural information and other tips on how to make the most of your stay. Your representative can help you with booking excursions, addressing any questions or concerns about the hotel or surrounding area, making extend your stay or provide information about your flight home.