Once you arrive, please follow the signs for customs and immigration areas and then onwards to the baggage collection area. Once you have your bags, exit the airport secure area. Avoid any individuals soliciting timeshare, ground transportation or local tours. Locate our Destination Representative with the easily identifiable orange shirt and signage. He/she will direct those travelling on a package to your designated hotel transfer bus. Note: Destination Representatives are only located outside of the terminal.
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- Which destinations have been affected by Hurricane Irma?
- How do I request a cancellation of my vacation and receive a full refund due to Hurricane Irma?
- How can I request a new vacation option if I am impacted by the Hurricane?
- How do I submit a post-travel complaint or feedback?
- How do I help with humanitarian aid?
- How do I find out the status of my refund?
- I have a future travel booking for a destination affected by Hurricane Irma. What are my options?
- How do I confirm the whereabouts or wellbeing of a friend or family member?
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