FAQs

• Is data charged while using the Sunwing mobile app?
• Is Wi-Fi required to use the app?
• Is there a cost to download the app?
• How do I register a booking in the app?
• I have travel vouchers from a previous booking that are about to expire. Can I request an extension?
• In the event of a complaint or illness or incident at a Sunwing resort, what steps does the company take to investigate the situation?
• What can my Destination Representative help me with?
• In case of a medical issue prior to travel, does Sunwing offer cancellation protection?
• What travel documentation do I require to travel?
• I booked the Sunwing Premium Package but never received my vouchers. Where are they?