Any cruise or hotel preferences such as dining times, room locations, bed preferences, etc. that are not associated with special needs must be requested at the time of booking or requested on the My Booking Portal. While we will attempt to accommodate special requests, we will not be held responsible if your requests can’t be fulfilled
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- How do I submit a post-travel complaint or feedback?
- Is data charged while using the Sunwing mobile app?
- Is Wi-Fi required to use the app?
- Is there a cost to download the app?
- How do I register a booking in the app?
- I have travel vouchers from a previous booking that are about to expire. Can I request an extension?
- In the event of a complaint or illness or incident at a Sunwing resort, what steps does the company take to investigate the situation?
- What can my Destination Representative help me with?
- In case of a medical issue prior to travel, does Sunwing offer cancellation protection?
- What travel documentation do I require to travel?