Upon sending your concerns to email@example.com, you will receive an automated acknowledgment to confirm that your correspondence has been received. Please keep a copy of this acknowledgment and your original email for your records. The Customer Relations team works very closely with our vacation partners to ensure that all necessary information is gathered prior to responding to your claims. Unfortunately, at times this process can take longer than anticipated, which could result in delays in our response time. In urgent circumstances our Sales Centre team can assist you with a follow up. You may reach them at 1-877-SUNWING.
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- Which destinations have been affected by Hurricane Irma?
- How do I request a cancellation of my vacation and receive a full refund due to Hurricane Irma?
- How can I request a new vacation option if I am impacted by the Hurricane?
- How do I submit a post-travel complaint or feedback?
- How do I help with humanitarian aid?
- How do I find out the status of my refund?
- I have a future travel booking for a destination affected by Hurricane Irma. What are my options?
- How do I confirm the whereabouts or wellbeing of a friend or family member?
- What is the status of a specific destination, flight, or hotel?
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