For post-travel inquiries and/or complaints, please contact our Customer Relations department at posttravel@sunwing.ca and we will respond to you as soon as possible. We require our customers to submit their concerns in writing so we can obtain an accurate account of the events that transpired and in your own words. As we are representing you with our air and accommodation partners, we don’t want to miss any details during a telephone conversation. Many concerns require some form of internal review to be able to provide the appropriate response based on the circumstances at hand. We appreciate your time and having the details up front will assist us with a faster response to your feedback.
Upon sending your concerns to posttravel@sunwing.ca, you will receive an automated acknowledgment to confirm that your correspondence has been received. Please keep a copy of this acknowledgment and your original email for your records. The Customer Relations team works very closely with our vacation partners to ensure that all necessary information is gathered prior to responding to your claims. Unfortunately, at times this process can take longer than anticipated, which could result in delays in our response time. In urgent circumstances our Sales Centre team can assist you with a follow up. You may reach them at 1-877-SUNWING.
