We’re communicating the status of flying programs, destinations, and hotels to customers and/or their travel agent as this information becomes available. Our Sales Centre has been placing priority in order of departure date and making call outs with options. We are also posting the most up to date information at http://sunwing.ca/pages/en/flight-status-alerts. We are apologetic for the high volume of calls we’re experiencing in our Sales Centre. To expedite your request for a new vacation package or cancel your file, please submit a request via https://www.sunwingcares.ca/hc/en-us/requests/new
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- Which destinations have been affected by Hurricane Irma?
- How do I request a cancellation of my vacation and receive a full refund due to Hurricane Irma?
- How can I request a new vacation option if I am impacted by the Hurricane?
- How do I submit a post-travel complaint or feedback?
- How do I help with humanitarian aid?
- How do I find out the status of my refund?
- I have a future travel booking for a destination affected by Hurricane Irma. What are my options?
- How do I confirm the whereabouts or wellbeing of a friend or family member?
- What is the status of a specific destination, flight, or hotel?
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